Troubleshooting Your Home Network

Let's face it, there's nothing worse than settling in for a night of streaming fun only to be met with a dreaded "no connection" message. I recently encountered a similar situation at a client's home. They reported having a Wi-Fi connection, but streaming services wouldn't work. Here's how I tackled the problem.

Isolate the Issue

First, we established that other internet-based activities, like email, weren't affected. This told us the problem wasn't a complete internet outage. Since streaming services rely heavily on internet speed, we narrowed the focus to the connection between the client's device and the streaming platform.

Mesh Network Maze

The client mentioned a mesh network with multiple modules, which can sometimes include the router functionality. While the mesh system itself might not be directly causing the issue, it's important to understand the network setup. Knowing if there's a separate router or if the mesh system handles everything helps determine the next steps. Here's what we could try next:

• Restart the Network: A simple reboot of the router (or the mesh system's main module) can often clear up temporary glitches.
• Check Device Connection: Ensure the device you're using for streaming is properly connected to the Wi-Fi network.
• Speed Test: Running an internet speed test can reveal if the bandwidth is sufficient for streaming.

Still Having Network Issues?
Schedule Appointment