Protect Yourself from Tech Support Scammers

Tech support scams are a constant threat, and scammers use a variety of tactics to trick you into giving them money or access to your computer. This guide will equip you to identify and avoid these scams, keeping your device and data safe.

How the Scammers Work

• Cold Calls: Scammers impersonate legitimate tech companies like Microsoft, often knowing your name and basic information. They exploit your trust and offer to fix non-existent problems. 
• Tech Support Scam Websites: Deceptive websites display fake error messages or system alerts, urging you to call their "support number" for a fix. 
• Malware: Malicious software displays fake error messages and tricks you into contacting scammers. 
• Phishing Emails: Emails disguised as renewal notices from antivirus companies (like Avast, AVG, Bitdefender, ESET, F-Secure, Kaspersky, McAfee, Malwarebytes, Norton, Surfshark Antivirus, TotalAV, Trend Micro, Webroot, Avira, or Intego) pressure you to contact fake support for "renewal."

Common Scam Tactics:

• Urgency and Scare Tactics: They pressure you into immediate action by claiming serious problems with your device.
• Remote Access Requests: They convince you to install software that gives them remote control of your computer.
• Fake Phone Numbers: They use spoofing to display a legitimate company's phone number on your caller ID.
• Unfamiliar Payment Methods: They request payment in Bitcoin, gift cards, or other non-traditional methods.

How to Protect Yourself:

• Be Wary of Unsolicited Contact: Microsoft and reputable companies never initiate unsolicited tech support calls or emails.
• Ignore Pop-Up Error Messages: Legitimate error messages from Microsoft won't include phone numbers.
• Download Software Only from Official Sources: Avoid downloading software from untrusted websites. 
• Keep Your Software Up-to-Date: Install security updates as soon as they become available.

What to Do If Scammed:

• Uninstall Scammer-Installed Applications.
• Consider a System Reset: If fake errors persist, resetting your device might be necessary.
• Run a Full Security Scan: Use Windows Security to remove any malware.
• Change Your Passwords: Update your passwords for all compromised accounts.
• Dispute Charges with Your Credit Card Provider: If you paid the scammers, contact your bank to cancel your card and dispute the charges.

Report Tech Support Scams:

Help stop these scams by reporting them to Microsoft. Report the scam to the BBB Scam Tracker and the government via the FTC Report Fraud site. You may also want to report scammers directly to the FBI

Remember:

• Never provide personal information or remote access to your device to unsolicited callers.
• If you're unsure about a call or email, contact the company directly through their official channels.

By following these tips, you can stay safe from tech support scams and protect your valuable data.

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